Automatic call transcription
Calls are converted into text so you can quickly search for specific conversations, review details, or support training and compliance checks.
Voice Analytics
Turn every call into usable insight with tools that transcribe conversations, highlight trends, and help teams improve service, compliance, and sales results.
Voice analytics turns recorded calls into data you can act on. It uses AI to transcribe conversations, track keywords, and measure sentiment so you can spot trends, coach agents, and find new opportunities in everyday customer interactions.
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Keyword and phrase tracking
Monitor important words and phrases like product names, competitors, or compliance terms. This helps you see how often key topics come up and how agents respond.
Sentiment and call insights
Measure how customers sound during calls and track sentiment trends over time. Use this insight to find friction points, escalation triggers, and follow-up opportunities.
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We specialize in VoIP and Unified Communications solutions, helping businesses stay connected with reliable, modern phone systems. Our services also include professional network cabling, Wi-Fi deployment, CCTV security cameras, access control systems, IT equipment setup, .
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